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Terms and Conditions


Place your order online by using our secure encrypted shopping basket if you wish to and simply pay with any leading Visa/MasterCard or debit card. Alternatively, you can ring one of our advisors on Tel: 01429 277622 and arrange to pay in the same way or by cheque or cash, whichever suits you best. Goods to be despatched by courier/post must be paid in full prior to despatch. Official orders can be sent either by post or Fax : 01429 277622

VAT Exemption / Zero Rating

Many of our clients are eligible for VAT relief. By simply completing a declaration form you may be able to obtain VAT relief when purchasing our products. Please Note: To qualify you must be chronically sick or disabled and be purchasing the goods for personal and domestic use which is relevant to your disability. Many of our products are designed specifically for the relief of chronic illness or disability and are eligible for VAT relief; however there are some items that are not eligible for VAT relief. These products are will incur VAT, which everyone must pay.

Warranty & Guarantee

All of our products come with a full 12-month guarantee against defects in materials or workmanship from the date of purchase. Please Note: Consumables such as bulbs and tyres and items damaged accidentally or by lack of due care and attention are not covered by the warranty. Your statutory rights are not affected.


Information contained on this site is correct at the time of publication. Due to the manufacturers’ commitment to constantly improve and develop products they reserve the right to alter specifications without prior notice.


For advice regarding the suitability of a product, we recommend that you contact an Occupational Therapist through your local social services. Your local Disabled living Centre may be able to help also. For further details please contact the Disabled Living Foundation helpline on 0870 6039177